Frequently asked Questions?
Welcome to Trove Market!
This space is built to make your experience smoother. If you’re stuck or curious, we’ve probably covered it here!
Below, you will find answers to common questions about becoming a seller, buyer, or participant on our platform. Trove Market is an inclusive digital marketplace intended to empower individuals with disabilities by providing a space to sell products they create or services they provide.
For more detailed information, please refer to our Permitted Products and Services Policy , Prohibited Transactions Policy , Non-Discrimination, Inclusion, and Accessibility Policy , and other platform policies linked within each section.
Q1: What is Trove Marketplace?
Q2: Who can sell on Trove Marketplace?
Trove Marketplace is limited to sellers with disabilities as defined by the Americans with Disabilities Act (“ADA”). Sellers must meet the ADA’s criteria for having a disability and must disclose their disability status during the registration process. For more details, please see our Seller Membership Agreement and Disability Disclosure Requirements.
Q3: What does it mean to live at or below 250% of the Federal Poverty Guidelines?
This just means that the money you and the people you live with make each year is not very much and that it is low enough that you might need help paying for things like food, rent, or medicine.
The government has a chart that says how much money people need to live. That chart is below for 2025. If you make less than 2 and a half times that amount, then you are "at or below 250% of the poverty guidelines."
| How Many People Live in Your House? | If You and All the People You Live With Make Less than this Amount, You Are At Or Below 250% the Poverty Guidelines and Qualify for the Market |
|---|---|
| Just you | $37,650 |
| You and another person | $51,100 |
| You and 2 other people | $64,550 |
| You and 3 other people | $78,000 |
| You and 4 other people | $91,450 |
| You and 5 other people | $104,900 |
| You and 6 other people | $118,350 |
| You and 7 other people | $131,800 |
For example:
- If you live by yourself, and you make less than about $37,650 a year, you are at or below 250%.
- If you live with one other person, and together you make less than $51,100 per year, then you are at or below 250%.
- The number changes depending on how many people you live with and how much money the whole household makes.
Q4: Do I need to disclose my disability to sell on Trove?
Q5: Can non-disabled individuals sell on Trove?
No. Trove Marketplace is exclusively for individuals with disabilities who meet the ADA’s criteria. Non-disabled sellers are not permitted to list products or services on the platform so that the platform can remain a special place for those with disabilities to engage in e-commerce and sell their handmade goods. For more information on eligibility, please review our Seller Membership Agreement and Non-Discrimination, Inclusion, and Accessibility Policy.
Q6: What types of products and services can be sold on Trove?
Sellers can list handmade, custom-made, or significantly modified products that they personally create. For a detailed list of permitted items, see our Permitted Products and Services Policy . Some examples include handmade jewelry, custom artwork, self-published books, consulting services, and digital products.
Q1: What products are not allowed on Trove?
Trove has a strict Prohibited Transactions Policy that outlines items and services that cannot be listed on our platform. This includes, but is not limited to, mass-produced items, drop-shipped products, weapons, alcohol, tobacco, and illegal items. All products must be handmade, custom-made, or significantly modified by the seller.
Q2: Can I sell products that I haven’t made but have sourced from other vendors?
No. Trove is committed to supporting sellers who create their own products. Reselling mass-produced items, drop-shipping, or acting as an intermediary for third-party goods is prohibited. Please see our Permitted Products and Services Policy for more information.
Q3: Are there any specific requirements for selling services on Trove?
Yes. All services must be provided directly by the seller and must adhere to the Permitted Products and Services Policy . Additionally, if the service requires specific licenses, permits, or insurance (e.g., counseling, health-related services, or professional consulting), the seller is responsible for ensuring they have the necessary credentials to legally provide the service.
Further, a seller cannot sell products on Trove that are also for sale on other marketplaces, such as Facebook Marketplace or Etsy.
Q1: What fees does Trove charge to sellers?
Q2: How do I create a seller account?
To create a seller account, you will need to provide basic information, complete the Seller Disability Disclosure Form, set up a username and password, and agree to the terms outlined in the Seller Membership Agreement. You will also be required to submit details about the products or services you wish to offer.
Q3: What happens if a seller provides false information about their disability status?
Providing false or misleading information is a violation of our Seller Membership Agreement and will result in immediate suspension or termination of seller privileges. Trove may also take legal action if necessary. Sellers found to have violated this policy may be permanently banned from the platform.
Q4: What support does Trove offer to new sellers?
Trove offers a variety of resources to help sellers succeed, including educational materials, training on business fundamentals, and workshops on pricing, strategy, production, and order fulfillment. For more details, see our Non-Discrimination, Inclusion, and Accessibility Policy.
Q1: How do I purchase products or services on Trove?
Q2: What should I do if I have an issue with an order?
If you encounter an issue, we encourage you to communicate directly with the seller through Trove’s messaging system to resolve it. For more information on resolving disputes, please review our Dispute Resolution and Complaint Process.
Q1: What accessibility features does Trove offer?
Trove is committed to making our platform accessible to all users. We adhere to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and continuously work to improve our site’s usability. Our features include screen reader compatibility, keyboard navigation, and adjustable text size. For a detailed overview, see our Non-Discrimination, Inclusion, and Accessibility Policy.
Q1: How do I report a problem or file a complaint?
If you experience an issue or need to file a complaint, please contact us at support@trovemarket.com. For issues between buyers and sellers, please refer to our Dispute Resolution and Complaint Process . Trove encourages open and respectful communication and will review all complaints in accordance with our platform policies.
Q2: How can you contact Trove Marketplace with any questions or concerns?
If you have additional questions or need further assistance, please contact us at:
- Email: support@trovemarket.com
- Mail: Trove Market, 1221 Bowers St., Birmingham, Mi. 48012
We are here to support our community and look forward to helping you have a positive experience on Trove Market!